Terms of Service

General Booking Policy

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• Deposits

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A deposit is required for each booking and will be deducted from the total cost of your appointment. 

All deposits are non-refundable unless a cancellation is made on our end.

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• Rescheduling

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​If you need to reschedule your appointment, please ensure a minimum of 48 hours notice is provided.

You may use the same deposit towards one future booking within one month of the initial booking date.

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• Lateness

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There is a 10 minute grace period for lateness. If you fail to arrive on time for your booking, your appointment will be cancelled. The deposit will be forfeited and full outstanding balance will be chargeable.​​

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• Cancellations

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Any late cancellations within 48 hours before your appointment is due to start, will incur a 50% charge for the service. 

If you fail to pay this, you will be unable to proceed with future bookings. 

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• Plus One Policy

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To ensure the comfort and safety of all clients, guests are not allowed to attend appointments for eyelash or teeth whitening treatments.

A plus-one is welcome for fat dissolving procedures only. Please note: all guests must be 18 or over, and children or anyone under 18 are not permitted in the treatment area.

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• Payment ​

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We accept payments via cash, bank transfer, Apple Pay, Samsung Pay, Klarna (online), American Express, Visa Debit, and Mastercard. All payments are non-refundable. Only one promotional offer may be applied per booking.

 

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Clinical Treatments Policy 

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• Eligibility

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All clients must be at least 18 years of age to receive clinical treatments. Proof of age via valid photo identification (e.g. passport or driver’s license) is required at your appointment. If you are unable to provide valid ID, your appointment will be cancelled and the full treatment fee will still apply. We reserve the right to decline service if age requirements are not met.

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• Medical Form Requirement

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When you book an aesthetic treatment, you’ll receive a medical form to complete. This must be completed at least 48 hours before your appointment. Please ensure all information is accurate and truthful, especially regarding your health and medical history so we can ensure your safety. Late submission may lead to your appointment being cancelled, and providing false or incomplete information may result in your insurance coverage being invalidated.​​

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• Informed Consent

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By undergoing treatment, you confirm that you have received and understood all relevant information regarding the procedure, including potential risks, side effects, and aftercare instructions. You consent to treatment with full knowledge that results may vary. Photographs will be taken before and after your treatment as part of our insurance requirements.

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• Medical Contraindications

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Certain health conditions, medications, or allergies may prevent you from receiving treatment safely. It is your responsibility to disclose all relevant medical information during your consultation. We retain the right to refuse treatment if it is deemed unsafe or unsuitable based on this information. Failure to disclose key health details may result in the voiding of your insurance.

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• Aftercare

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Post-treatment care instructions will be provided following your procedure. It is your responsibility to adhere to these guidelines in order to minimise complications and support effective results. We cannot be held accountable for any issues arising from failure to follow aftercare advice.

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• Risks and Side Effects

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Although generally safe, clinical treatments carry potential side effects including, but not limited to, redness, swelling, bruising, and infection. Outcomes can vary, and further sessions may be required to achieve the desired outcome. By agreeing to treatment, you accept these risks. Full details are outlined in the informed medical consent documentation provided to and signed by you before treatment via Faces Consent.

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• Refund Policy

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Refunds are not offered for completed treatments, regardless of the outcome. Dissatisfaction with results due to poor aftercare or unmet expectations does not qualify for a refund. If you are unhappy with your results, you must notify us before leaving the premises. Exiting the clinic indicates your acceptance of the outcome. We reserve the right to decline follow-up corrections if this policy is not adhered to.

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• Reactions​

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In the unlikely event that you experience an adverse reaction, please contact the clinic immediately using the information on our ‘Contact Us’ page. We’ll prioritise your concern and do our best to provide the appropriate support as quickly as possible.

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• Liability

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318 AESTHETICS is not liable for any adverse reactions, complications, or dissatisfaction following treatment unless caused by the direct negligence or error of our practitioners.

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• Regulatory Compliance

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All treatments are administered by a qualified professional in line with UK laws and safety regulations. Our clinic adheres to all health and safety guidelines set by the UK regulations, ensuring the highest standards of care and safety.